FAQ

About Expo Floor & Customer Service
About our raised floors
Installation & Logistics of our raised floors
Raised floors rental pricing & quotes
Customization & Branding of Expo Floor raised floors
Management & Utilities
Cleaning & Maintenance
Safety & Inspections
Rental Terms & Booking
Technical Support
Sustainability & Disposal

Technical Support

Is someone on-site during the event?

For large or complex events, we provide:

On-site technicians for the duration of the event (if requested)
24/7 emergency support (via phone or email)

Note: For standard booths, on-site support is not included but can be added for a fee.

Who do I call if there is an issue?

For urgent issues, contact our 24/7 support line:

Phone: Emergency Hotline
Email: support@expofloor.eu
On-site technician (if applicable)

Do you train staff on maintenance?

Yes! We provide:

Basic maintenance training for your team (e.g., cleaning, minor adjustments)
Safety briefings (e.g., load limits, cable management)
Troubleshooting guides for common issues

How do I fix a loose panel?

Our floors are inspected and tested after installation. If a minor issue arises:

Check if the panel is properly locked into place
Ensure the adjustable legs are securely fastened
Contact our support team if the issue persists